PRIVACY POLICY

LAST UPDATED. 09/09/2024

Who is LuxeHub?

We are Sanstiser (Pty) Ltd t/a LUXEHUB and our website address is: https://www.luxehub.co.za.

We are a company looking to improve quality of living with luxury products that have purpose. Your privacy is important to us. While we do our utmost to keep your information safe, we also want to provide you with the best possible experience while visiting our site.

May you leave Reviews?

Yes, please do. When you leave honest reviews on the site we collect the information that you enter in the form fields, as well as your IP address and browser user agent string to help spam detection.

Do we use Cookies?

If you leave a review on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Do we share your information?

If you request a password reset, your IP address will be included in the reset email.

How long do we retain your information?

If you leave a review, the feedback and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights do you have?

If you have an account on this site, or have left reviews, you can request to receive an exported file of the personal information we hold about you, including any information you have provided to us. You can also request that we erase any personal information we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Payment processors

Card payments are outsourced and we therefore do not collect or process any payment information. We use the following payment processors:

PayFast
PayFast is a South African payment processor that is PCI-DSS Level 1 Service Provider Compliant. Level 1 is the highest, and most stringent, of the PCI DSS levels. PCI DSS stands for “Payment Card Industry Data Security Standard” and is a PASA (Payment Association of South Africa) regulation in South Africa. Please contact them directly if you have any payment processing questions. PayFast security protocols can be found here: https://payfast.io/security-fraud/

EFT Payments
If you prefer, you can also complete your order, do an EFT transfer and send your proof of payment to info@luxehub.co.za

Where your information is sent

Your reviews may be checked through an automated spam detection service.

Do we collect information from minors?

We do not knowingly solicit information from or market to children under 18 years of age. By using the Website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Website. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such information from our records. If you become aware of any information we may have collected from children under age 18, please contact us.

Do you have any questions or have feedback?

Please write to us as info@luxehub.co.za if you have any further questions about our policy.

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