Shipping & Returns

LAST UPDATED. 09/09/2024

Shipping

We deliver free of charge within South Africa within 3 to 5 working days from the day you place an order. Please contact us if you are from a neighbouring country and are interested in our products.

Returns

You have the right to return your purchased item(s) within 14 days from the date of your online purchase. To be eligible for a return, your item must be unused and in the same condition that you received it in the original sealed packaging. We require a copy of the proof of purchase that must be placed inside the parcel that you return.

Please do not send your purchase back to the manufacturer.

Shipping fees paid during the initial purchase are non-refundable.

Please view our full terms and conditions in this regard here.

Repairs

If an item breaks within the first 24 months, you must courier the broken item to LUXEHUB. Upon determining that the break was through no fault of your daily operation, LUXEHUB will replace the unit and refund courier costs.

Sale Items

Only regular priced items may be exchanged. Sale items cannot be returned.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@luxehub.co.za and courier your item to 5 Paradise Road, Lynn’s View, Somerset West 7130.

Sending Returns

To return your item(s), please ship it to: 5 Paradise Road, Lynn’s View, Somerset West 7130.

You are responsible for the courier fee when returning your item(s).

Depending on where you live, the time it may take for your exchanged item to reach you may vary.

Refunds

In the event of cancellation of an order by you in compliance with our terms, we will refund any money due to you within 30 days. Provide your order number and telephone number for a return reference to be placed below our address label. If the Goods you return, show any sign of damage or loss due to your checking then we shall be entitled to deduct the cost from your refund money.

Need help?

Contact us at info@luxehub.co.za for questions related to returns.

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